Preface

Thank you for supporting Fractured Scrolls, LLC. Each product we offer is made with intention and precision. Because most items are produced on demand or printed to order, we maintain a clear and fair policy to ensure transparency and customer satisfaction.

Every artifact that leaves our vault is handled with care — inspected, wrapped, and sent as part of a lineage, not a transaction. Still, we understand that even relics may falter in their journey.

If your item arrives damaged, incorrect, or otherwise not as described, we will honor a fair exchange or return in accordance with the policy below. Refunds are not acts of bureaucracy to us, but acts of restoration — ensuring that what you hold reflects the same precision and devotion with which it was made.

1. Overview

Every item is created specifically for you — whether it’s a book, print, or apparel piece. As such, returns and refunds are only accepted in cases of manufacturing errors, misprints, or damaged goods upon arrival. We do not offer refunds or exchanges for change of mind, sizing issues, or buyer’s remorse.

2. Eligibility for Returns

To qualify for a return or replacement, one of the following must apply:

• The product arrived damaged, defective, or misprinted.
• The product received is significantly different from what was ordered.
• The item was lost in transit and confirmed by the carrier.

All claims must include photographic proof and order details for verification.

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Custom or personalized products (signed books, limited editions, or numbered prints)
• Digital downloads or e-books
• Gift cards
• Items purchased through third-party retailers

4. Process for Refunds or Returns

To initiate a claim:

1. Email [email protected] within 14 days of receiving your order.
2. Include your order number, photos of the issue, and a brief description.
3. Our support team will verify and, if approved, issue a replacement or refund.

Refund Method:

Refunds (when approved) are issued to the original payment method within 5–10 business days after approval, unless otherwise coordinated.
You’ll receive an email notification once processed.

5. Fulfillment and Production Partners

Many of our products are printed and fulfilled by trusted third-party partners such as Printful, IngramSpark, Amazon, or other global distributors.
Their production timelines and facility-specific return requirements may apply. We coordinate all returns through our own support channels to simplify the process for you.

6. Shipping Costs

• If the return is due to a defect or production error, we cover return shipping or provide a replacement at no additional cost.
• If the return is for reasons outside our control (e.g., incorrect address, unclaimed parcel), the customer is responsible for any additional shipping fees.

7. Exchanges

Because each item is made to order, we do not offer direct exchanges. If eligible, a replacement will be produced and shipped automatically.

8. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take time for your refund to officially post.
3. Contact your bank — processing times vary.

If you’ve done all of this and still haven’t received your refund, please email us at [email protected].

9. Contact Us

For all refund, replacement, or return inquiries:
Fractured Scrolls, LLC
Via Email:
[email protected]

or via Post:
63 N. Burritt Ave
Room 100 East PMB1181
Buffalo, WY 82834
United States

10. Closing Remarks

By purchasing from this website, you acknowledge that you have read and agree to this Return & Refund Policy.

Effective Date:

13 November 2025

Last updated:

13 November 2025